Outsourcing services

Unlock the potential of your organization with Netlink’s comprehensive range of outsourcing services tailored to meet your diverse business needs

Leverage our expertise

Our team of subject matter experts addresses your process and audit requirements so that you focus on your core competencies

Call audit services 

Netlink utilizes its extensive expertise to provide high-quality analysis to its clients worldwide, focusing on Global Expertise in Sales and Customer Service Call Analysis, Following Client’s Business Rules for Comprehensive Audits.

Call Quality: Compliance, Performance, and Scoring
Lumenore: Cloud-Based Business Insights​
Agent Performance Analysis​
Data Security and Automated Evaluation​​
Real-Time Agent Feedback​
Call Compliance Audit - Business Process Outsourcing Services in India
Digital Workplace Services - Cloud Infrastructure

Training audit services 

Netlink: Training Audit Excellence. Efficiently optimizing and expanding coverage through innovative technology. Ensuring highest quality standards in classroom training. Expertise for enhanced training effectiveness.

Unlocking Valuable Insights with Analytical Excellence​
Training Monitoring and Evaluation​
Training Management and Performance Dashboards​
Evaluations with Video Portal Solution​

Back office process service

Netlink offers efficient and reliable back office services, including customer service, billing, subscriptions, payments, and chargebacks. Real-time insights through Lumenore drive operational improvements. Expertise and advanced technology ensure customized solutions.

Customer Service Excellence​
Chargeback Management with Real-Time Insights​
Payment Processing and Refunds​
ERPSAP Support Services - ERP Solutions in canada
Document Imaging

Email support services

Netlink excels in email support, delivering exceptional customer service and timely responses. We manage requests, handle grievances, and monitor complaints effectively. Lumenore’s performance dashboard provides real-time insights for continuous improvement.

Customer Service Request Management​
Customer Query Response Handling​
Real-Time Insights with Lumenore's Performance Dashboard​
Complaint Resolution through Continuous Monitoring​
Grievance Handling​

Document imaging services

Netlink’s document imaging services can help simplify the ability to search, retrieve, process, and archive documents from anywhere in the enterprise. Improve your employees’ productivity and your company’s profitability

Our capabilities include handling the full process right from picking up physical documents from different locations or PO Box to sorting, imaging, indexing, storage, on-demand retrieval and destruction, and making the soft copies available on the portal that can be searched and added to the workflow

Price Per Document / Box

Offering the best value across industry

No Hidden Costs

No additional cost for secured user access to images, workflow applications and analytics

Robotic Process Automation

Artificial Intelligence and Business Intelligence to fast track the business results

Value additions for you

Netlink’s document imaging services include in-depth analytics and a dashboard on the indexed data. Our team handles millions of documents every month, ranging from contracts to transactions, mortgage documents to insurance claims, invoices, payments, and customer correspondences.

Minority Business

Certified Minority Company with a pricing model

Compliance Ready

Michigan based operations with compliance

Solutions offered

Netlink can also help process new or old stored documents – driving strong ROI for businesses by reducing physical document retrieval, avoiding expensive storage costs, and improving overall business operations compliance, speed, and quality


Document Pick And Drop


Physical Document Storage

Document Imaging

Physical Document Destruction


Image Search And Retrieval Portal


Reports And Dashboards