Outsourcing services
Unlock the potential of your organization with Netlink’s comprehensive range of outsourcing services tailored to meet your diverse business needs
Leverage our expertise
Our team of subject matter experts addresses your process and audit requirements so that you focus on your core competencies
Call audit services
Netlink utilizes its extensive expertise to provide high-quality analysis to its clients worldwide, focusing on Global Expertise in Sales and Customer Service Call Analysis, Following Client’s Business Rules for Comprehensive Audits.
Call Quality: Compliance, Performance, and Scoring
Lumenore: Cloud-Based Business Insights
Agent Performance Analysis
Data Security and Automated Evaluation
Real-Time Agent Feedback
Training audit services
Netlink: Training Audit Excellence. Efficiently optimizing and expanding coverage through innovative technology. Ensuring highest quality standards in classroom training. Expertise for enhanced training effectiveness.
Unlocking Valuable Insights with Analytical Excellence
Training Monitoring and Evaluation
Training Management and Performance Dashboards
Evaluations with Video Portal Solution
Back office process service
Netlink offers efficient and reliable back office services, including customer service, billing, subscriptions, payments, and chargebacks. Real-time insights through Lumenore drive operational improvements. Expertise and advanced technology ensure customized solutions.
Customer Service Excellence
Chargeback Management with Real-Time Insights
Payment Processing and Refunds
Email support services
Netlink excels in email support, delivering exceptional customer service and timely responses. We manage requests, handle grievances, and monitor complaints effectively. Lumenore’s performance dashboard provides real-time insights for continuous improvement.
Customer Service Request Management
Customer Query Response Handling
Real-Time Insights with Lumenore's Performance Dashboard
Complaint Resolution through Continuous Monitoring
Grievance Handling
Document imaging services
Netlink’s document imaging services can help simplify the ability to search, retrieve, process, and archive documents from anywhere in the enterprise. Improve your employees’ productivity and your company’s profitability
Our capabilities include handling the full process right from picking up physical documents from different locations or PO Box to sorting, imaging, indexing, storage, on-demand retrieval and destruction, and making the soft copies available on the portal that can be searched and added to the workflow
Price Per Document / Box
Offering the best value across industry
No Hidden Costs
No additional cost for secured user access to images, workflow applications and analytics
Robotic Process Automation
Artificial Intelligence and Business Intelligence to fast track the business results
Value additions for you
Netlink’s document imaging services include in-depth analytics and a dashboard on the indexed data. Our team handles millions of documents every month, ranging from contracts to transactions, mortgage documents to insurance claims, invoices, payments, and customer correspondences.
Minority Business
Certified Minority Company with a pricing model
Compliance Ready
Michigan based operations with compliance
Solutions offered
Netlink can also help process new or old stored documents – driving strong ROI for businesses by reducing physical document retrieval, avoiding expensive storage costs, and improving overall business operations compliance, speed, and quality
Document Pick And Drop
Physical Document Storage
Document Imaging
Physical Document Destruction
Image Search And Retrieval Portal
Reports And Dashboards
